A Trusted Company For Over 30 Years – Corporate Headquarters – LaVale, MD
Corporate Solutions – Johnstown, PA Showroom
Affordable Color – Morgantown, WV Showroom
Turnkey Solutions To Satisfy Every Business Need – LaVale, MD Showroom
Award Winning Product Lines from Canon and Sharp – LaVale, MD Showroom

About Us

What to Expect

As the regional leader in turnkey office automation, we offer service, supplies, and support under one number, from one group. We come to you with business to business solutions for workflow optimization specific to your needs whether you’re a small office group or a specialized graphics user. Our sales team specializes in identifying your specific needs to determine which of our products are best suited to you and your business model. Our administrative support personnel guide you through the entire installation process to ensure smooth integration into your office environment. Once in place, our manufacturer certified service technicians maintain your equipment to ensure maximum uptime and minimal interruption of everyday workflow. Any questions you have are handled by an experienced customer support representative who is familiar with your account — offering us the opportunity to consistently deliver the highest level of service.

We come to you

Customized workflow review including usage and needs analysis
Competitive pricing for purchase, lease, and rental options
Free delivery, set up and installation
On-site training with qualified account representatives
Various comprehensive service and supply options offered
Free and timely toner deliveries for inclusive units
Trade-in opportunities for all makes & models available
Removal and/or disposal of retired units
Trial and demonstration units available by request

We are here for you

Service response time goal of 2-4 working hours
Standard 24 hour emergency part support
Competent factory trained service technicians with stocked parts
Field level decision making and technical support at your location
Experienced in house technical support hot line for optimum service uptime
Emergency and On Call services provided on request
Live voice communication every time you call….not voice mail
Long history of customer satisfaction
Proven track record of success and stability

Queen City Business Systems is your local authorized office equipment dealer for two leading manufacturers, Canon USA and Sharp Electronics. With these award winning product lines, QCBS is able to recommend a solution that will meet or exceed your document handling and workflow requirements. From low volume copiers with color, scanning, and faxing capabilities to high speed multifunction copiers and large format printers, we are committed to providing turnkey solutions to satisfy every business need.

When it comes to consistent, predictable service and customer support, we believe it’s crucial to be fluent in different types of equipment and technology. And because it often requires a combination of many solutions to get a job done, we offer one-stop shopping for all your document management and output needs. The introduction of affordable color to office document production and the overwhelming success of network capable copiers, printers, and multifunction devices have greatly enhanced the products and services we offer our customers.

We cater to a diverse business population, specializing in business to business productivity solutions for a wide range of customers ranging from independently owned local businesses to churches, school systems, and local and regional government offices. Our commitment to outstanding service and customer support is something we just won’t compromise. We remain committed to building trusted long term business relationships. In fact, we are proud to say that our very first customer is still a loyal and valued customer.